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HIGS Solutions offers a wide range of maintenance and technical support services including:
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Full Contract including on-site engineer if required -
Retainer Contract -
Extended Warranty -
Ad-hoc Service -
Telephone Support / Help Desk -
System / Network Support Contracts -
Preventative Maintenance / Housekeeping
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| Any of our standard Maintenance and Support packages can be tailored to suit individual customers' needs. Our aim is always to minimise system down time by resolving a problem at the first visit, if necessary by leaving loan equipment. Corporate clients may take advantage of a Help Desk support system run by HIGS Solutions to manage large installations of PCs and networks, thereby reducing the load on the organisation's IT Department. Smaller organisations can avoid employing dedicated IT staff by utilising HIGS Solutions engineers to perform tasks such as network management, preventative maintenance and housekeeping tasks on a regular basis. | |
Technical Support Team
The HIGS Solutions Technical Support Team includes both a full time Novell CNE and Microsoft MCSE personnel. The support team also includes two Compaq ASEs and an IBM PSE amongst their many qualifications.
Field Engineers
Our field engineers are qualified to Compaq ACT and Microsoft MCP or Novell CNA as a minimum standard. | |
Please call 01268 745 151 to speak to one of our advisors on the best package to meet your needs.
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